Paul joined Energy Matrix in September 2016 as the Business Manager. Paul has over 20 years’ experience in the energy sector. Since joining Energy Matrix, Paul has played an integral role in registering Agora Retail Pty Limited as a gas retailer in Western Australia and a licensed gas retailer in Victoria.
Prior to joining Energy Matrix, Paul spent 15 years with the Western Australian State Government owned energy network and retail businesses, Western Power and Synergy. In his lattermost role, Paul managed Synergy’s Electricity Transfer Access Contract and Synergy’s Gas Network Haulage Agreement. Paul’s focus was to ensure all field services, electronic information exchanges, and network billing reconciliations for Synergy’s 970,000 residential customers were carried out in accordance with the relevant contracts and as measured by agreed service level metrics and standards. Consequently, Paul is well placed to assist Energy Matrix customers with connection services and supply contract issues.
In 2012, following a 680% increase in billing-related complaints, the Minister for Energy directed Synergy to bring all its offshore, outsourced billing functions in-house. After transitioning to Synergy’s Retail Business Unit (RBU), Paul was appointed Billing Transactions Manager for RBU and oversaw a bill processing team recruited to insource all residential billing processes. A critical deliverable for the project was to issue a Request for Tender for bulk hardcopy print and electronic imaging, presentment, and postage services. The tender was successful and not only was the insourcing project achieved on time and under budget, Synergy achieved record low numbers of both complaints and overdue bills while simultaneously improving its customer engagement capability.
Before moving across to the RBU, Paul had been responsible for a team managing major customer contracts, credit control and network services in the wake of a challenging systems implementation. In an earlier role, Paul was responsible for wholesale trading of electricity, and trading gas and renewable energy certificates. He was also the longest serving member of the Rule Change Committee advising the Retail Gas Market Operator prior to handover of operations to AEMO in 2015/16.
Paul specialises in contract management, commercial negotiation, and information & regulatory management. He is systematic in his approach and pays close attention to detail in the delivery of projects.
Paul holds a Degree in Business, Postgraduate Diploma in Business (Business Systems) and an MBA (Curtin Graduate School). Paul is a Lean Six-Sigma Greenbelt and has been a registered Prince2 practitioner.
